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In-Shop Services

Unable to schedule in-home service? We offer in-shop services and complimentary pick-up and drop-off within the Greater Mount Pearl / St. John's area.

Located just East of the Merchant Drive shopping centre within the Pearlgate East subdivision off of Old Placentia Road. Open Monday to Friday from 10AM to 6PM. While we don't operate a retail store, we do stock a number of generic computer parts to get you back up and running quickly. Appointments are required for in-shop service. Call or email us today to arrange a time to have your computer serviced.

Flat Rate Services

We have some set prices for many of our common services regardless of how long it takes us. For all others, such as one on one help and training, or component installation, we charge our standard hourly bench rate.

Basic Device Diagnostics
  • $35 plus HST
  • Our average turn-around is 24-48 hours, but we’ll usually have an answer on the same-day!
  • Our basic diagnostics consist of testing both the hardware and the software on the computer or device to try to find out what the problem is. We use professional diagnostics tools to determine failures of physical hardware and we also look at software issues with the Operating System, programs, driver issues, viruses and more!
Laptop Display Repair
  • Starting at $109.99 plus HST
  • We have access to 1000's of LCD screens for both Windows and Apple devices
  • Taking your laptop on the go means you might hit some bumps along the way. And even if you baby your machine, screen issues can pop up over time. LCD screens can regularly incur damage, such as cracks, dead pixels or other distortions. If your laptop's display is in need of repair, trust the trained technicians at Geek Monkey to replace your LCD. You’ll have your laptop looking like new in no time.
Hard Drive Cloning
  • Starting at $40.00 plus HST
  • Upgrades to Solid State Drives (SSD), replacement of failing hard drives, or enlargment of existing drives
  • We utilize state of the art cloning technology to create an exact copy of your entire hard disk sector by sector. The software we use also has the ability to repair some drive failures and recovery lost or corrupted data.
Data Recovery
  • Starting at $35.00 plus HST
  • Assessements of failing or failed drives is $35.00 plus HST. If recovery is possible, the recovery process is an additional $35.00 plus HST. Additional media may be required to restore your data too.
  • While most of us know that we should be making regular backups because a system failure would cause unthinkable hardship, often this habit slips our minds. In the event that your hard drive has failed, formatted in error, or has become unstable our technicians will work to recover your data.

In-shop Service Rates

Standard Bench Rate

$85.00 per hour plus HST

Services are billed in 15-minute increments. Payment is due upon completion of service. Special orders of hardware and software require payment in advance.

Accepted payments

Geek Monkey accepts all major credit cards, debit, cash, cheques, and email money transfers.

Offering complimentary pick-ups and drop offs within 30km of our office

Geek Monkey is happy to offer complimentary pick-ups and drop offs of your equipment from your home or office if within 30km of our office. We'll work to accomodate your schedule and will gladly disconnect and reconnect your hardware for a stress-free experience.

Remote Support

If you have an internet connection it may be possible for your issue to be fixed remotely. We invite you to try our remote support service where a technician can securely connect to your computer via the internet.

In order to connect, a one-time use pin will be generated and we’ll only be able to access your PC with your permission when you download the connection software and click on accept. Once you’ve granted permission, we remain connected for only the duration of time it takes to perform the work. You can view the repairs in real-time as our remote technician fixes your issues, or we can call you when we’ve completed the service. After the work is finished, we disconnect from your computer and cannot view your screen any longer.

If you enjoy the remote support you can also pre-install the connection software for easier use in the future, but this is certainly not necessary.

Payment for remote support services can only be accepted via credit card or email money transfer.

Operating System Installations - starting at $100.00 plus HST

Installing an operating system yourself can be a very time consuming and complex process, generally taking a few hours to complete. Drivers, applications and updates must be located and installed correctly for your computer to function properly. Our skilled technicians can relieve you of this headache. Using the latest drivers, updates, and software available, Geek Monkey will provide you with a professional operating system installation that is optimized for speed and reliability.

Don't have a backup of your data? We can assist with backing up & restoring your data (additional $40.00 plus HST) and reinstalling your applications & devices such as printers (additional $40.00 plus HST).

Secure Data Destruction - starting at $25.00 plus HST per device

Data erasure is a software-based method of overwriting data that completely destroys all electronic data residing on a hard disk drive or other digital media. Permanent data erasure goes beyond basic file deletion, which leaves your data recoverable with common software tools. Unlike degaussing and physical destruction, which render the storage media unusable, data erasure removes all information while leaving the disk operable.

Data destruction is recommended whenever storage media changes hands. Because hard drives and other forms of storage media often contain sensitive information, all data must be destroyed to prevent it from falling into the wrong hands.

Geek Monkey uses state-of-the-art data destruction software that effectively destroys all of the contained data on a disk so the hard drive can be re-used in another capacity.

To arrange Onsite or Remote Support

TEL.709 728 5697

Offices Temporarily Closed