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Home Services

Got problems? We can help with that

Geek Monkey offers home service within the greater St. John's/Mount Pearl area (within 30km of our office). Our experienced technicians provide assistance in a wide variety of categories, including support of printers, smart TVs, console system, home security wifi cameras, wireless and wired networks, phones, tablets, laptops, and desktops.

We have provided customers with extensive knowledge for more than a decade, and we can help you get your computer or network up and running immediately!

Outside our service area?

Geek Monkey does provide home service outside of our normal service area, and have serviced businesses all over the Avalon Peninsula. In such instances we charge our standard bench rate for the time it takes us to reach your location in one direction.

Flat Rate Services

We have some set prices for many of our common services regardless of how long it takes us. For all others, such as one on one help and training, or component installation, we charge our standard hourly bench rate.

Desktop & Laptop Optimization
  • $100 plus HST
  • Suitable for Windows or Mac OS X based devices
  • Removes temp & junk files which accumlate over time. Prunes startup items, browser extensions, & scheduled tasks. Repairs broken/orphaned registry key/linkages. Checks for malware, spyware, & viruses. Remove trialware, bloatware, and unused applications.
Hardware Maintenance & Cleaning
  • $50 plus Shop Supplies and HST
  • Suitable for desktop or laptop devices. Some laptop devices may require in-shop work to fully clean.
  • Physical cleaning of the interior of your computer. Inspection of fans and internal components to ensure functionality. Replacement of thermal paste to ensure proper cooling.
Annual Maintenance Bundle
  • $130 plus Shop Supplies and HST
  • Suitable for desktops & laptops running Windows or Mac OS X
  • Includes both the Desktop & Laptop Optimization and the Hardware Maintenance & Cleaning packages
Virus, Spyware, & Malware Removal
  • $100 plus HST
  • Suitable for Windows or Mac OS X based devices. Severe virus, spyware, and malware removals may require in-shop service
  • Removal of any viruses, spyware, malware, and keyloggers infesting your system. Repair damage done to Windows permissions and security settings. Installation of Windows Updates to patch vulnerabilities. Installation and configuration of anti-virus software to keep you protected. Education on common phishing and scams to help protect against becoming a victim of future attacks.

Home Service Rates

Standard Bench Rate

$85.00 per hour plus HST

Minimum 1 hour charge for all home services. Additional time is billed in 15-minute increments. Payment is due upon completion of service.

Accepted payments

Geek Monkey accepts all major credit cards, debit, cash, cheques, and email money transfers.

Remote Support

If you have an internet connection it may be possible for your issue to be fixed remotely. We invite you to try our remote support service where a technician can securely connect to your computer via the internet.

In order to connect, a one-time use pin will be generated and we’ll only be able to access your PC with your permission when you download the connection software and click on accept. Once you’ve granted permission, we remain connected for only the duration of time it takes to perform the work. You can view the repairs in real-time as our remote technician fixes your issues, or we can call you when we’ve completed the service. After the work is finished, we disconnect from your computer and cannot view your screen any longer.

If you enjoy the remote support you can also pre-install the connection software for easier use in the future, but this is certainly not necessary.

Payment for remote support services can only be accepted via credit card or email money transfer.

Hourly Services

Software Installation & Support

Our technicians are familiar with a wide variety of software applications and platforms, from email to web browsers, office suites to accounting software. We can assist with driver installations and updates, software installations and general troubleshooting of Windows, Mac OS X, and 3rd party applications. If you're having problems with your computer we can help.

Device Support

Geek Monkey supports more than just computers, including printers, network devices such as routers and switches, smart TVs, gaming consoles, tablets, smart phones, and more. While we don't offer hardware repairs on these devices, we are available to assist with setup, configuration and troubleshooting, all from the comfort of your home.

Home Network Support

Individuals today own more and more devices which connect to the internet. Geek Monkey can assist with all aspects of your home network, whether it's wired or wireless. If you have dead-spots within your home we can offer suggestions to ensure all of your devices can successfully connect. From running network lines, deploying wireless access points or power-line ethernet devices Geek Monkey can assist with getting you up and running quickly.

In-Shop Services

In-Shop service for your Home-based needs

All of our home services can also be performed in our shop in Mount Pearl. You are welcome to drop off your desktop, laptop, or other devices if this is more convenient for you. Appointments are required to drop off equipment.

Offering complimentary pick-ups and drop offs within 30km of our office

Geek Monkey is happy to offer complimentary pick-ups and drop offs of your equipment from your home or office if within 30km of our office. We'll work to accomodate your schedule and will gladly disconnect and reconnect your hardware for a stress-free experience.

To arrange Onsite or Remote Support

TEL.709 728 5697

Offices Temporarily Closed